+ FREE RETURNS above 50 €
GENERAL SALES CONDITIONS
Shipping is free from a value of 50,00 € .
MOONBERLIN.COM delivers worldwide with UPS and DHL . MOONBERLIN.COM does not ship to mailboxes .
Under international law, all goods are shipped from Berlin , Germany with an official invoice,
the exact selling price of the delivered goods .
If for any reason clients are not satisfied with an order, the item(s) can be returned for size exchange, store credit or refund within 28 days of the merchandise's delivery date.The Security Tag must still be intact and attached to returned items.
To request a return label, please write an email to MOON Berlin and list the items you would like to return. You will receive an email from MOONBERLIN.COM
with your return label for the parcel and instructions for the return shipment.
The courier for the return shipment will be provided in the return instructions email sent by MOONBERLIN.COM. Please put the received return label on the
The return shipment is FREE when shipped using the courier provided by MOONBERLIN.COM. If the return package is shipped using a different courier than the one provided, all consequent costs will be the client’s responsibility.
The three Types of Return are:
Items can be exchanged only when a different size or a different color of the same Item Code is available. The new item will be eligible for return through the
same return procedure. Store CreditAs soon as the return has been processed, the customer will receive a code for the total value of the return items. The
code may be used on the following order placed on MOONBERLIN.COM.
Refunds will be processed as soon as returned items have been checked and accepted by MOONBERLIN.COM. For orders paid by credit card, the refunded
amount will be available to customers in roughly 10 days and within their next billing statement. Processing time may vary depending on the credit card company. Orders paid by PayPal or by bank transfer will be refunded to the original account.Refunds will be issued in the same currency as the original purchase.
Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
It can be used one time only on a future order within three months of the return; is not cumulative with other store credits;
must be used in its entirety on an order that is either equal to or greater than the value of the store credit.
Returns must be shipped within 28 days of the order delivery date.
Return Terms and Conditions
The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order.
Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
Returns must be packaged in the MOONBERLIN.COM box.
In the case of defective or incorrect merchandise, clients must follow the instructions above. MOONBERLIN.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
Swimwear (bikini bottoms, swim trunks or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed. Items that have any sign of use or wear will be returned to the client.
Pick-ups for all authorized returns with MOONBERLIN.COM's courier account numbers must originate from the same country of the original shipment.
In the case that the return shipment requires pickup or the payment of any added fees, MOONBERLIN.COM reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
MOONBERLIN.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, MOONBERLIN.COM will deduct a 10% administrative/re-stocking fee from the refund.
For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.
Published prices and final invoices are in Euro.
To help clients approximate the Euro values in their local currency, the web site has a currency converter feature. Final credit card and PayPal debited amounts may vary based on currency fluctuations and bank commissions.
MOONBERLIN.COM encourages clients to contact their home bank to receive the accurate price conversion and any bank commissions related to the transaction.
When clients place orders online, Credit Card details are forwarded to a protected online banking system provided by Banca Sella and WorldPay which accept Visa, MasterCard, American Express and JCB.Please visit: www.sella.it and www.worldpay.com for further information.
CREDIT CARD SECURITY
MOONBERLIN.COM Clients are guaranteed maximum Credit Card security because all transactions are processed using a secure server.MOONBERLIN.COM CUSTOMER SERVICE AGENTS WILL NOT ASK FOR NOR ACCEPT CREDIT CARD NUMBERS AND/OR EXPIRATION DATES.MOONBERLIN.COM advises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by MasterCard.For more information, please visit www.visa.com or www.mastercard.com
CREDIT CARD CHARGES
If there are sufficient funds and the account information is valid, the order will be processed instantly. Credit cards are charged at the moment that the order is confirmed for both available merchandise and for Pre-order items (which are shipped later in the season when the merchandise arrives).
BANK WIRE TRANSFER
When Bank Wire Transfer is selected at the order confirmation as the method of payment, the customer will automatically receive an email confirming the account information for MOONBERLIN.COM. The merchandise will then be reserved for the order and shipped once the funds are deposited in MOONBERLIN.COM’s bank account.It is mandatory that the Client send a scan or fax of the bank transaction within 48 hours of confirming the order. Merchandise will be shipped once the funds have reached MOONBERLIN.COM’s bank account.If the scan or fax of the bank transaction is not received within 48 hours of the request, the order will be cancelled.The merchandise will be shipped once MOONBERLIN.COM has received the funds and the merchandise is available for shipment.
MOONBERLIN.COM welcomes payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified Paypal account is registered with.
Clients can place orders for merchandise that is scheduled to arrive later in the season.The date of availability indicated online is supplied by the designer. MOONBERLIN.COM is not responsible for delays, cancellations or changes in pre-ordered items due to modifications during production.In the event that an item reserved by the Client does not arrive, the Client will be informed and a refund or store credit will be issued.
The credit card will be charged on the date that the order is placed.
PayPal payments for Pre-Orders are transacted on the same day that the order is placed.
Bank Wire transfers for Pre-Orders are invoiced the day the funds arrive in MOONBERLIN.COM’s account.
The shipping address country inserted for Pre-Orders cannot be modified, updated or changed in any way.
MOON Berlin, with its legal headquarters inGreifenhagener Straße 64, 10437 Berlin, Germany – provider of the services and activities available in the web site MOONBERLIN.COM, may use the personal data, voluntarily provided by the User.
Users are invited to visit this page periodically, for information according to updated laws and regulations.
MOON Berlin specifies that, while the use of personal data is necessary to execute the required services, Users are assured that the use of such data will not be used for profiling research, but solely to facilitate site management and the execution of orders.
Personal data, voluntarily provided by the User, will not be communicated nor sold to a third party.
All necessary information required in order for credit card payments and transactions to be processed (credit/debit card number, expiry date, security code) will be sent to our bank (specifically Banca Sella) and fraud-monitoring team for authentification, via encrypted protocol, without any third party interference. This information will never be seen or stored for any purpose by MOON Berlin.
The security measures on our site are intended to help reduce the risk of unauthorized access or dispersion of data that may cause any personal risk to the security of our clients. For this reason, we suggest that site users ensure the computer that they are using has up-to-date security software and is connected to the internet through a reputable and trusted service provider.
MOON Berlin has implemented security measures to protect the users and their data entered. Despite their efforts, MOON Berlin cannot guarantee that these security measures will limit and exclude any and all risks of unauthorized access to this information. For this reason, we advise our users to always navigate on the MOON Berlin site from a secure computer source with updated software that allows ample protection of sensitive data (anitvirus software) and that the Internet provider itself possesses safety requirements for the secure transmission of such data over the Internet.
MOON Berlin informs its Users are protected by Article 7 of the Italian Law n. 196/2003. Users can reserve the right to request the following information from MOON Berlin:
1. The confirmation of the existence of personal data relative to the User
2. The clear communication of the data together with their source
the motives and the finality of their use.
3. The request for the above information can be renewed with an interval of ninety days, except for the existence of justified motivations; the cancellation, the modification in anonymous format of all of the data in case of violation of laws, together with the data which is not used for the aims for which they were collected.
Office MOON Berlin
inh. Christian Bruns
Greifenhagener Str. 64
Tel.: +49 (0)30 75522975
Fax.: +49 (0)30 81452413
VAT No.: DE269466612
All photographic and design elements of our internet presence and printed products are copyright their respective owners. These materials may be used for product reviews and advertisements, as long as the photographers and MOON Berlin are named as the copyright holders.Modification of the imagery is not permittted withoutwritten approval from Christian Bruns.
Credits:Photography ©Patrick Jendruschsen.